Help Center

Shipping & Delivery Questions

Hi, About "Penn Elcom Full Hole Rack Strip 12U R0883-12"... i need to know the max length in mm of this rack strip and the delivery time in Italy (Rome) thanks a lot Andrea

The maximum length is 2000mm which is 45U. Delivery to Rome would be approx. 3 days. Thanks, Penn Elcom

can this be cut in half for convenient shipping ?

We do offer this service. Please e-mail your request to [email protected] and we will arrange for the order to be actioned accordingly Many Thanks Penn Elcom

Hi, Are these fully assembled as shown or delivered flat pack.

Thank you for the question. Our R5066 19 inch server cabinets are delivered assembled.

Hi, Whats is the shipping weight for one of these Apple TV shelf's?

Thank you for your enquiry, The shipping weight of these units is 3.5kg / 7.2Lbs King Regards Penn Elcom

Do you have 24 of this product in stock? What is the delivery date to Perth. Western Australia?

Thank you for the question. This H7151Z handle is a stock item for our Melbourne warehouse.

Cuantos días tarda el envío ?

Thank you for your enquiry, Goods will be dispatched within 48hrs shipping time depends on your location, to obtain a accurate shipping time please call our office. Kind Regards Penn Elcom

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Common Questions

Can you tell me what material the rear and sides of the project boxes are made from? Thanks.

The sides and the rear of the project box are made from 1.2mm (.04") steel

Dear Sir/Madam, I would like to know if the R0863/2MM-06 rack strip are sold in pair of two or as individual components. Further I would like to know the total height of one rack strip.

This is for an individual item. The height is 6U which equals 10.5" / 266.7mm

Hi, Could you tell me the external dimensions of VDWR02 rack please? Many thanks

Hi Thank you for your inquiry the dimension for this unit is 620H x 545W x 300D. Thanks

Hi does this rack fit standard 19" rack shelve equipment

Yes, the R20C is a standard 19" width rack, this will work with all standard 19" accessories.

What is maximum extension length for this support bar?

The maximum extension of the R1320/1UK is 150mm / 5.90”

Hi. What's the diameter on the 100mm Castor Kit ? Thanks.

Diameter is 100mm.

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19 Inch Racking Questions

Hello, I'd need to know the exact length in mm of the whole 14U strip please (R0863/2MM-14) . Thanks and regards, Michael

Hi Michael, 14U = 622.30mm Thanks Rob

Hi what is the depth of the shelf? Also if you have the length of the sides that the metal is 2U, before it starts on the angle down toward the back that would be great James

The depth of this shelf is 251mm / 9.88". The height of the metal before the angle is 88.10mm / 3.46".

Could you tell me the diameter of the holes in this panel?

The diameter of the holes in this panel are 13mm.

Can you tell me what material the rear and sides of the project boxes are made from? Thanks.

The sides and the rear of the project box are made from 1.2mm (.04") steel

What is the actual inside dimensions of the sliding shelf? The area where a component would reside and be mounted to the fixing slots,

The inside dimensions of the R1290 is 16.34" / 415mm.

How deep is this backbox?

Deep of backbox is : 80mm / 3.15”

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Case Hardware Questions

How thick is the carpet? Thank You!

The thickness of this carpet is 3mm

Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.

Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.

Do you have this available in black. I think the code was H7165Z

Yes we do have this product available in black. It is not shown on the website currently, but we can accept orders via the phone for this product. The product ID for black is: H7165K

Is this available in the 1" offset? Part number L924/527/CL Thanks!

we have now made part number L924/527/CL available online. thanks

Hi folks - the site shows three different colours. How can I select the middle (tan) handle ?

Hi thank you for your enquiry the H1007 Tan option is currently not listed on the website unfortunately this will be uploaded shortly.

Is this the C1568 corner?

This is the C1539 corner not the C1568 which is not currently available through Penn Elcom Online. They are very similar products.

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Custom Manufacturing Questions

Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.

Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.

Hello, We are interested in getting some Laser Etched 1u Rack Panels. What file formate do you need for the drawing? Thanks

Hi, We require the format to either be an .EPS file or a Hi-Res .JPEG. Thanks

How do we go about ordering laser etched panels? do you have an artwork format or do you do the artwork for us?

We require a .EPS file or a Hi-Res .Jpeg - please process the order through the website and we will contact you to arrange the files and design layout

Hi, is CONC7MXX a full cable? Or just the connector? How long is the cable? Thanks, Ash

Hi, this is just the connector we can make a custom lead with these connectors, if you are interested please contact us at [email protected].

Can a rack shelf be made to incorporate a standard UK 2 gang back box for mounting 2 gang face/wall plates?

Hi Yes we can offer custom designs for this product please e-mail us at [email protected] to discuss this further Many Thanks Penn Elcom

Salve vorrei sapere se ce la possibilità di avere un pannello frontale personalizzato per inserire un sintoamplificatore pioneer VSX 824-K tipo un faceplate per il pioneer vsx 824 Grazie

Ciao Grazie della vostra richiesta, sì, siamo in grado di offrire un frontalino personalizzato, per favore inviate la vostra richiesta via e-mail a [email protected] e uno dei team risponderà di conseguenza buona giornata Saluti PennElcomOnline...

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Compatibility Questions

Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.

Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.

Is this the product M204312 (35mm / 1.38" Steel tube for Speaker Cabinets with M20 thread)? Just making sure because the picture associated with it is the M1557/M20 and not the M204312. Thanks

Dear Customer, Thank you for your question and now we have updated product with correct images.

Can 1/4", powercon, ethercon, MIDI and USB jacks be installed on this R1269/1UK/12 panel as well, or is it only compatible with XLR and speakon jacks? thanks!

The R1269/1UK/12 is designed to be used with the Neutrik D-series range of chassis connectors. If you use the Neutrik ethercon, midi and USB then this is suitable.

Hi, Could you recommend a 6u rack that this shelf can be used with that you sell? kind regards Bal

Yes, the R8500 would fit this shelf

What is maximum extension length for this support bar?

The maximum extension of the R1320/1UK is 150mm / 5.90”

How tall is the R2020-28U? and how much height would castors add to this frame? will all shelves be compatible with this rack?

Hi The R2020-28u is a total of 1287mm (50.669") the castors add 76mm giving a total of 1363mm. All our shelves under 500mm are compatible with this rack. many thanks PennElcomOnline

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